Experience & Impact
0
%
increase in customer satisfaction
0
%
reduced administrative time spent in qualifying leads
0
%
increased their
internet sales
Travel & Transportation
XMC360 takes pride in supporting travel and transportation companies by delivering top-tier customer service. We manage Level 2 and 3 customer interactions across calls, emails, letters, and social media, ensuring every customer receives prompt and efficient support. Now, our client enjoys over a 50% increase in customer satisfaction, reduced call handling times, and lower per-call costs.
Jewelry Company
Our client’s products beautifully blend ornamentation with spiritual symbolism. Specializing in high-end jewelry designed to inspire and captivate, they entrusted XMC360 with developing a customer service strategy that complements their elite brand image and prestigious customer base. Not only did we meet the high standards set by our client, but we also exceeded customer expectations, earning praise from their clientele.
eCommerce Customer Service
Alongside offering exceptional products and technology, prompt and effective customer service is key to driving growth for our clients' eCommerce businesses. XMC360 provides reliable email and phone support to ensure every eCommerce customer feels valued and supported throughout their shopping experience.
Car Dealership
When a family-owned car dealership sought a solution for their internet and telecall needs, they found XMC360 to be the perfect partner. We deliver more than just leads—we qualify them, allowing their expert sales team to focus on what they do best: engaging with customers and closing sales. As a result, our client saw a 70% increase in online sales and reduced lead qualification time by 90%.
